Guest Testimonials

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Google Nov 15, 2026

Treated well, and worked to find a vehicle we wanted.

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Google Nov 14, 2026

Connor was great to work with and the team is always very friendly and helpful

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Google Nov 13, 2026

Good service.

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Google Nov 12, 2026

Everyone I dealt with was super kind and really helpful. They are all very knowledgeable in their field of expertise. I was not overly pressured and not one asked me questions that I felt were not relevant to purchasing a vehicle. Big shout out to Tyler, Andrew and Fred! I’ve been looking for the “right” vehicle for a while. Found this Honda Passport online, went to Baxter for a look and a test drive. I said yes and now own this beauty. I highly recommend buying from Mills Honda.

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Google Nov 11, 2026

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Google Nov 10, 2026

I would not recommend Brainerd Mills Honda based on my experience. As an 18-year-old girl, I honestly feel like I was taken advantage of and not treated fairly. I originally brought my car in for a simple oil change and tire rotation, which should have been a straightforward service. However, after leaving, my steering wheel started shaking, something it had NEVER done before bringing my vehicle in. I had to bring it back because of an issue that started after their service. When I brought it back, they made me feel stupid for questioning what was wrong with my vehicle. ... Read More

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DealerRater Nov 8, 2026

I drove from 70 miles away for my complementary oil change for which I had an appointment. When I get there they tell me I am not on their schedule and that they are full for that day. I tell them I just drove 70 miles and the lady behind the desk was gracious enough to say we will get you in. Which they did. So a big thank you for that. So Service Center I rate a big 5 Rest of the Dept not so good at all.

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Google Nov 7, 2026

Noah was so great to work with! He was able to get all my questions answered, patient and understanding, and talked over things with me before I left the lot. It took me a few weeks to make a decision on what I wanted but he didn't pester me to decide. He checked in every now and then which was nice. I would recommend this dealership, especially Noah, to anyone looking to buy a vehicle!

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Google Nov 4, 2026

Had a great experience at Mills Honda. Tyler and team made the purchase easy from beginning to end. Very happy with our purchase!

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Google Nov 2, 2026

Best experience I have ever had with servicing a vehicle . Person checking me in was accommodating and helpful . While waiting for service, Adian took me to court house to vote and picked me up . Mechanic informed me on details I needed to know .

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Google Oct 29, 2026

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Google Oct 28, 2026

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Google Oct 28, 2026

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Google Oct 28, 2026

Very helpful

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Google Oct 24, 2026

Great transaction. Highly recommended

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Google Oct 23, 2026

Two mechanics called in sick that day. I waited about 2 hours or more. I understand things happen I just picked the wrong day. Hope all are well.

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Google Oct 23, 2026

Tyler Franzen is honest, straightforward, and a joy to work with. Highly recommend.

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Google Oct 22, 2026

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Google Oct 17, 2026

We traded in our 2016 Civic on a new CRV today. It was a very enjoyable experience.

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Google Oct 17, 2026

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Google Oct 16, 2026

Just leased to purchase our second Honda from Mills. Always thorough with everything. Our new Accord hybrid is awesome. Thank you

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Google Oct 15, 2026

Bought a brand new 2024 Honda Accord and a year and half into driving it the radar sensor goes bad disabling most of the cars functions. Its $2,500 for the repair and I'm within the 3yr 36k mile factory warranty but the the dealership tells me I don't have warranty no more and I have to pay. So I'm currently talking with their corporate office to resolve this issue. Not happy with with at all.

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Google Oct 13, 2026

They did a good job.

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Google Oct 13, 2026

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Google Oct 13, 2026

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Google Oct 12, 2026

Connor. What a guy! Went above and beyond to find us the right vehicle that respected our criteria and budget. Personable and high energy, we left the dealership with exactly what we wanted.

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Google Oct 10, 2026

Troy and Andrew explain everything thoroughly and answered all of my questions making my purchase smooth and easy

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Google Oct 9, 2026

Mills Honda did a nice job in doing my first oil change and tire rotation on my new 2026 Honda CRV. Susan K

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Google Oct 6, 2026

Noah was very helpful in helping us find the exact vehicle that we wanted. Would work with him again to find another vehicle.

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DealerRater Oct 6, 2026

Friendly helpful service people. All we needed was an oil change & were in and out in great time.

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DealerRater Oct 6, 2026

I love this dealership, people are kind and fun to work with. It's not as complicated, When you know what you want, they don't try to talk you into anything else.

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Google Oct 3, 2026

I went in explaining my needs and wants and Noah did an amazing job helping me find the right car that fits my family and also fits my budget. He was kind and very educated. He was personable and actually cared about what was important to me. Additionally Fred and Andrew made the purchase extremely easy. Probably the easiest process I’ve had when buying a car. I will definitely choose mills Honda before any other dealership in the Brainerd area.

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Google Oct 2, 2026

Sent my truck in for a diagnostic. They had it in and out in a couple hours. Tech Aaron was able to answer any questions I had and was able to explain what was wrong with the truck. Great job!

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Google Sep 29, 2026

As a first time car buyer from a dealer [I typically purchase private party], I went in very nervous and overwhelmed. Connor was very kind and patient in explaining everything to me, and he did a great job of detailing exactly what the process was going to look like before I even decided to purchase. Needless to say, I got the car, and I had a very stressless and good experience with these guys!

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Google Sep 28, 2026

Great service!

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Google Sep 28, 2026

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DealerRater Sep 28, 2026

Efficient and friendly people to deal with. Very grateful they were able to fit our Honda CR-V in on a Friday for new tires!

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Google Sep 24, 2026

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Google Sep 24, 2026

Thank you Mills Honda. Especially to Noah & Fred. Love the vehicle.

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Google Sep 23, 2026

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Google Sep 22, 2026

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Google Sep 21, 2026

The Service Department at Mills Honda did a terrific job servicing my Honda Ridgeline truck. The Service staff was very knowledgeable and extremely easy to work with and I will be bringing my Honda Ridgeline back to Mills Honda for all recommended service and maintenance needs

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Google Sep 19, 2026

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Google Sep 18, 2026

The Check Engine light on my 2019 Honda Ridgeline has be on for over two years. Last year, when I took it to Mills Honda for routine maintenance, they diagnosed the apparent issue as a "major EVAP system leak", charged me over a hundred dollars for the diagnosis and said my vehicle would need a "smoke test" which could only be done once or twice a month. I scheduled a return visit for the "smoke test" but had to cancel because of a medical emergency. When I called to make an appointment for normal maintenance (... Read More

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Google Sep 15, 2026

If I could give 0 stars I would. Very bad experience. Poor customer service.

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Google Sep 14, 2026

Purchased a Civic Type R from Mills Honda, and despite being in Colorado, the out-of-state transaction was absolutely flawless! Connor and Andrew were spectacular, guiding me through the process and making everything so incredibly easy. This was hands-down the best car-buying experience I've ever had. Five stars all the way!

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Google Sep 11, 2026

I had the pleasure of working with Noah in purchasing the truck I was interested in. It had just arrived so it still had to go through inspection. Noah made sure to keep me updated daily on the progress as a few things needed replacement. Noah is friendly and knowledgeable , very easy to work with as well as Andrew at purchase time. Highly recommend!

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Google Sep 7, 2026

Connor and Fred were excellent! This was one of our best car buying experiences. We would definitely come back again and will recommend Mills Honda to others.

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Google Sep 6, 2026

I bought my CRV in 2020 brand new, all of my maintenance has been completed at the Baxter location for the last 6 years. For the first 3 years the service was excellent complaints were managed timely and was ALWAYS made right. However the last 3 years Honda in Baxter has gone down hill. Every time I have brought my car in for oil changes and other services to my vehicle I come home with a problem. When calling the same day or next day to inform on problem and wanting to have the issue fixed immediately I am always treated like it’s ... Read More

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Google Sep 5, 2026

Conner and Fred were open and factual throughout the process. This was the way vehicle exchange should be. Thanks, Ben

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Google Sep 4, 2026

I did not receive a readout of a multipoint inspection. So as far as I could tell all they did was change. The oil and when I checked the other fluids, they weren't topped off. So the technician had to come out and look it all over again And top off fluids

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Google Sep 4, 2026

Oil change, tire rotation, engine and cabin filter. I was told all was fine while waiting for a filter delivery. Then told that I needed a brake job. Clerk miscounted my cash payment several times, counting 5 twenties as $90. I no longer trust this company.

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Google Sep 3, 2026

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Google Sep 2, 2026

I stopped in at Honda (I didn't have an appointment) because tire pressure light came on my dashboard. They were very accommodating and friendly! They also checked for any leaks, etc. and found a small screw in one of the tires and patched it up. They took the time to help me and fixed the problem! Exceptional service!!

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Google Sep 2, 2026

Was told the battery was the problem. Did not fix it. Than was told it was a 3200.00 computer.

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Google Sep 1, 2026

This is far from the best place to get a vehicle, make sure you get it checked they like to lie and cheat about there vehicles especially if it's not a honda or if you have alot of money. They will sell damaged vehicles that have no reports for full lot resale price. And they will deny everything you say even with proper body shop or mechanics, they just give excuses to make you feel that it was your fault you bought it from them and if it is a different make then honda they just tell you to ... Read More

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Google Sep 1, 2026

my husband bought a truck a in february (8 months ago), and we were told it had higher mileage but they were comfortable selling it because it had a super good service history and was super reliable. They told us it was worth around 15k but we managed to get it for 13-14. Within a couple weeks the issues started. the truck was riddled with electrical issues that if the light was cleared on the dash would be unnoticeable until they acted up again. The electrical issues affected the power steering, 4 wheel drive, stabilitrack, and more. at times these issues would ... Read More

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Google Sep 1, 2026

Great. everyone was welcoming and eager to please.

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Google Aug 30, 2026

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Google Aug 28, 2026

Connor was so great to work with and Andrew filled in the blanks!

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Google Aug 19, 2026

I needed a few parts for our Pilot. Jasmine tracked them down and got them in. When the wrong part came in, a gentleman from the Ford store who was helping out in service for the weekend looked at my vehicle, took pictures of the fittings, sent them to Jasmine and the next week I had the right parts. Fred got me all squared away when I came in. Great team effort.

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Google Aug 19, 2026

This is my second time having my car serviced ere. Everyone has always been very friendly and nice. Excellent staff and excellent service.

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Google Aug 17, 2026

The oil change and inspection were done well and on time

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Google Aug 16, 2026

Pleasant people a chore I was not looking forward too but your staff made it painless as possible thank you ... oh I so changed my mind my dealership plates expired and have had an expensive yard ornament i believe we are on plan D ... please make a vehicle i paid thousands for legal to drive basically paid a month's insurance on a car that sits im my yard for over 3 weeks apparently this dealership does not how to legally license vehicles the people that were involved should cab it for a month while paying car insurance

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Google Aug 15, 2026

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Google Aug 15, 2026

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Google Aug 14, 2026

I had my Chevy Silverado serviced there for an oil change. The tech that did it was pretty good at his job. He did a very good job but the amount of time it took for paperwork to get done was unbearable and the amount of time after that even for me to have to make a review or even be requested for review is unbearable. I don't think I'll be choosing Mills Honda again and then more recently I learned that they're down to two techs in the shop and no service manager. Very interesting situation

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Google Aug 4, 2026

Very unprofessional. They don't their job and when you get there to pick your car everybody is apologizing and not knowing what's going on with what was supposed to be fixed

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Google Aug 4, 2026

Once again Honda disappointed me once again. I bought my car brand new in 2021. I asked to return it 2 weeks later. The Customer Service in Brained is awful. A few weeks ago, my car didn't start with a warning of break service. Called Honda and they said to bring it in, and they would do a quick battery check. They did that and said it was good. A week later I called with the same problem, they said they could NOT help me. They are booked until sometime in September. I asked what I could do and they didn'... Read More

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DealerRater Aug 4, 2026

I purchased a car cargo topper from Mills Honda last August and when I went to use it Labor Day weekend to return to Florida it was discovered that one of the hinges wasn’t attached which caused some major problems. I called and left Mills Honda a voicemail regarding the issue. They advised me to take it to my local Florida Honda dealership for repair but unfortunately they refused to touch it because I didn’t purchase it from them. Mills said that when I returned this year to bring it in and they would fix it. When I ... Read More

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Google Jul 31, 2026

I don’t like writing negative reviews, so I’ll leave out opinions and only include facts. My child was driving my vehicle when it experienced engine trouble 2 1/2 hours from home. I was able to arrange a tow through my insurance company to the nearest Honda dealer, which was Mills. It was a Sat morning and they called to let me know that they had received the vehicle and would look at it as soon as they could. I did not hear from them and waited until the end of day on Monday to call. I left a message that ... Read More

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DealerRater Jul 22, 2026

My vehicle was past due for oil change and the service dept worked in during their busy schedule. Very grateful for that.

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DealerRater Jul 17, 2026

Box was checked for the air filter being checked for standard oil change. This was not the case, filter was filthy. Low miles Like new car, no way filter was even looked at for at least the last two oil changes.

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Google Jul 5, 2026

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DealerRater Jul 5, 2026

I recommend this service, everyone always very polite, I will keep coming back. Thank you again!

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DealerRater Jul 2, 2026

Really nice and relatable and helpful in getting what I needed. Very fun staff and clean building.

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DealerRater Jul 2, 2026

Nice people and quick and honest service. I was treated very well and given good advice.

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DealerRater Jun 27, 2026

Continue to have high quality service at Mills Honda. Efficient and friendly people to deal with.

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DealerRater Jun 14, 2026

Very pleasant. Very efficient. I wish the service person had told me that there was a charge for using the credit card. I had a check book with me. Nothing was said until I noted the amount for the card was more than the service.

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DealerRater Jun 13, 2026

My experience was excellent! Tyler and Fred were both amazing 🤩 Prompt service and this is my 7th leased Honda from Mills.

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DealerRater Jun 12, 2026

Very good and honest employees at Mills Honda. It's a pleasure to work with people I can trust.

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Google Jun 9, 2026

I would not recommend buying a vehicle from Mills Honda. I bought a used 2013 CRV. Came with a 6 month 6000 warranty that covered nothing. Been in and out of their shop since bought. Engine light came on and off also TPMS (which they did fix) the first week I had it and now back in after 2 and half months engine light is on again supposedly they figured out what it was BUT it will cost over $400 out of my pocket (even though it has the warranty they offered) just to get where the problem is and to see where it’s ... Read More

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DealerRater Jun 9, 2026

Had a very good experience during my last service appointment!! Mechanic and service manager-excellent!

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DealerRater Jun 4, 2026

Mills Honda is always a pleasure to work with, both for service anf for new vehicle purchase.

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DealerRater Jun 2, 2026

good service, knowledgeable personnel, very understandable explanation of service; great all-around visit. Honda dealership keeps my vehicle in great running condition

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DealerRater Jun 1, 2026

I keep coming back for your great service. Even though I have to drive up to Baxter from Minneapolis

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Google May 28, 2026

55 bucks to have a tire repaired and they don't even return the spare back into the storage area of the truck... they just throw it in the in the back! Incredible... horrible service and just plain laziness with what you get these days!!

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DealerRater May 20, 2026

Had a hitch installed. Satisfied with work. Great customer service. One thing every time I’ve brought my Honda in I’ve gotten a low tire pressure warning shortly after leaving the shop. This has happened over multiple past visits so they must do something that resets the sensors.

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DealerRater May 17, 2026

They made me feel relaxed and found me the perfect fit. Took care of everything with ease. They are awesome

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DealerRater May 11, 2026

Tyler and Fred were friendly and easy to work with. I highly recommend Mills Honda!

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DealerRater May 8, 2026

They got some minor work done on my car before purchase and made the process easy. I was coming from the cities and did everything remote. No high-pressure sales for add-ons. The registration was paid by the previous owners and they passed the savings on to me instead of keeping the margin (which they could easily have done without me knowing). Great service and great people. I would buy from them again.

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DealerRater May 7, 2026

Low pressure, up front negotiation and easy to work with. Would definitely recommend if you're in the market for a new or used vehicle.

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DealerRater May 4, 2026

Thank you for getting me into a new car I love my new car glad I made the right choice

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Google May 2, 2026

The communication was terrible. Somehow fixing my heating issues which is covered under my warranty started in January and didn’t get completed until 04/30/26? Seems like kind of a long time. And in the process of them messing around “trying “ stuff a bunch of lights started to come on and I was talked into putting in a battery now my heater may or may not work. I guess I’ll find out next winter if it does truly work, but I still got a bunch of lights on on my car. I would not recommend them.

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DealerRater Apr 30, 2026

The entire staff including the service department is excellent. They are the best dealership around.

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DealerRater Apr 22, 2026

The service was excellent. There was a lot to be done and it was completed very efficiently.

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DealerRater Apr 19, 2026

Everyone was very friendly and made the process very smooth. Best customer service in town and that’s why we keep coming back.

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DealerRater Apr 17, 2026

Feel great coming to Mill Honda with Jim Hunter as the service manager. Dependable, honest, and friendly.

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DealerRater Apr 14, 2026

I was very happy with me recent appointment. I was kept up with what was being done. Work was done in a timely time. Thank You

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DealerRater Apr 14, 2026

Time estimate for the job was correct. If parts need repair or replacement, they always consult with me. Never try to strong arm new parts or services.

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